QA Process

QSI, Inc. QA Process

Quality is an integral ingredient of our work flow process and begins in the planning of every task or D.O.

 

The following are the four basic steps that QSI, Inc. uses for each task.

 

Task Definition. The Program Manager ensures that the task is fully understood in terms of schedule, technical requirements, and deliverables; and that the customer requirements can be met. The Program Manager will assign the task to the most appropriate manager of personnel and other resource requirements and availability. This includes assignment to any subcontractors, based on the organizational specialties or assignment based on the desires of specific customers.

 

Planning. In the Planning phase, a detailed schedule identifying milestones, critical path elements, personnel and materials scheduling requirements, and task completion requirements.

 

Performance. During the performance phase, the assigned manager will supervise task accomplishment and verify that the task is on schedule and quality requirements are being met. The Program Manager informs customers as to task status and immediately identify any problems that may affect accomplishment.

 

Task Report Feedback. When the task is completed, Program Manager will prepare a Task Report that certifies the task is completed and will include copies of any deliverables that have been provided to the customer. The report will also include any lessons learned or problems encountered. Feedback reports will be solicited from the customer, reviewed by the Project Manager, and provided to the QA manager for processing in accordance with the QA Plan.

 

 

Task Definition

Planning

Performance

Task Report Feedback

·  Determine task requirements

·  Identify resources required to accomplish task

·  Use documented procedures and processes

·  Report task completion to customer

·  Determine type of skills/personnel needed for tasks

·  Assign most qualified personnel to task

·  Monitor/report progress based on plan

·  Prepare deliverables and reports

·  Ensure to meet customers need and risk assessment

·  Establish risk mitigation approach

·  Conduct in-progress and final  QA

·  Debrief customer ensure requirements met

·  Review and past and future support requirements

·  Establish QA approach

·  Manage risk

·  Survey customer for satisfaction

·  Verify QA requirements

·  Develop POA&M

 

·  Address process and procedure where needed

 

·  Validate plan with customer

 

 

 

Figure 1-1. Typical Work Flow Scenario